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SoundSense Learn optimizes your hearing experience in a given sound environment. Whenever you encounter sound environments where you would like to optimize the sound, go to SoundSense Learn and follow the simple instructions.
Compare two different sound profiles, indicate which one you like more, and then let SoundSense Learn calculate your preference. The more comparisons you do, the more SoundSense Learn will learn about your preferences. You can then save the settings as a program and use them whenever you would like.
Please note that SoundSense Learn is exclusively available on selected Evoke hearing aids (440, 330, 220).
Typically, sound processed in a hearing aid reaches the eardrum later than sound heard directly. And when these two ‘out of sync’ signals mix, you get an artificial sound.
The PureSound program solves that with an ultrafast signal pathway that eradicates the unpleasant artefacts.
Not at this time. We recommend using the COM-DEX solution to stream to both ears with an Android phone.
Your phone probably does not fully comply with the Android Bluetooth LE protocol. Please check the Widex Evoke app compatibility list for phone models supported, or check with your hearing care professional.
When streaming music or video, the traveling of data can be affected by many factors in the entire wireless network. Often, poor internet connection or streaming high-definition data can cause interruptions to your listening experience.
The hearing aids play all the sounds that the iOS tells them to stream. Refer to your iPhone and/or the individual app settings to disable sounds generated by other apps. Go to Settings > Notifications or Settings > Sounds, to configure your preferences.
No. The iPhone (iOS) decides the default routing of the audio streaming automatically and currently does not provide a setting for users to change the default. You can however, turn off Bluetooth in the EVOKE App and then connect to the Bluetooth system in your care to stream phone calls or music.
On the app home screen, press the menu icon in the lower right corner nd then select “About". The firmware version is listed here.
The app would like to access your photos and camera to allow you to personalize programs by adding your own photos.
The app would like to access your location to allow you to define locations where programs are automatically activated and to enable the Find my hearing aids feature.
You need to use the WIDEX MOMENT App to start/stop streaming and to adjust the streaming volumes. It is also possible to change the streaming program to match the preference towards speak or music.
Yes – all Bluetooth MOMENT devices will be able support TV PLAY as of early 2021. For Bluetooth MOMENT HA’s already in the market a software update will be made available via the latest version of the MOMENT App.
SoundSense Learn optimizes your hearing experience in a given sound environment. Whenever you encounter sound environments where you would like to optimize the sound, go to SoundSense Learn and follow the simple instructions.
Compare two different sound profiles, indicate which one you like more, and then let SoundSense Learn calculate your preference. The more comparisons you do, the more SoundSense Learn will learn about your preferences. You can then save the settings as a program and use them whenever you would like.
Please note that SoundSense Learn is exclusively available on selected Evoke hearing aids (440, 330, 220).
Select “Sound menu”, then press the icon in the top-right corner which takes you to the edit menu. Click on "Delete program", and you will be asked to confirm this action.
Not at this time. We recommend using the COM-DEX solution to stream to both ears with an Android phone.
Your phone probably does not fully comply with the Android Bluetooth LE protocol. Please check the Widex Evoke app compatibility list for phone models supported, or check with your hearing care professional.
When streaming music or video, the traveling of data can be affected by many factors in the entire wireless network. Often, poor internet connection or streaming high-definition data can cause interruptions to your listening experience.
The hearing aids play all the sounds that the iOS tells them to stream. Refer to your iPhone and/or the individual app settings to disable sounds generated by other apps. Go to Settings > Notifications or Settings > Sounds, to configure your preferences.
No. The iPhone (iOS) decides the default routing of the audio streaming automatically and currently does not provide a setting for users to change the default. You can however, turn off Bluetooth in the EVOKE App and then connect to the Bluetooth system in your care to stream phone calls or music.
On the app home screen, press the menu icon in the lower right corner nd then select “About". The firmware version is listed here.
The app would like to access your photos and camera to allow you to personalize programs by adding your own photos.
The app would like to access your location to allow you to define locations where programs are automatically activated and to enable the Find my hearing aids feature.
Currently, EVOKE 2.4GHz is compatible with TV PLAY.
You need to use the WIDEX EVOKE App to start/stop streaming and to adjust the streaming volumes.
Once your hearing aids are paired with TV PLAY, the EVOKE App automatically displays a new TV PLAY program. To start streaming, switch to this program. To stop streaming, switch to another program.
Try pairing your hearing aids with TV PLAY again. Once your hearing aids are paired with TV PLAY, the EVOKE APP automatically displays a new TV PLAY program.
No, you don't have to attach TV PLAY to the back of the TV. You can place it on the TV bench.
Using the BEYOND app will allow you to have full functionality with your Widex BEYOND hearing aids. Using the BEYOND app allows access to: Personalized programs, directional focus, and individual adjustment of bass, middle and treble sounds.
Please check that both hearing aids are connected to the phone and that the volume of both hearing aids is the same. Check that there is a fresh battery in the hearing aid with no streaming sound. Finally, check in the iPhone settings that you have streaming set to both hearing aids. Settings > General > Accessibility > Hearing Aids > tap on your hearing aids in DEVICES > check Stream to hearing aids.
If you cannot see the Music program in your list of programs, please contact your hearing care professional to have it added (Music program is not available in all models).
The RC-DEX and hearing aid buttons are inactive during streaming. Stop streaming to activate the program button.
You will only be able to choose all directions in Directional focus if you have a connected pair of Widex BEYOND hearing aids, and you are using the Widex BEYOND app to control them.
You may not have given permission to the Widex BEYOND app to access your camera and photos. Go to: Settings > scroll down to the BEYOND app > then switch on permission for Photos and Camera.
You must be running Apple Watch OS 2.0 or later to install the Widex BEYOND Apple Watch app.
Select “Sound menu”, then press the icon in the top-right corner which takes you to the edit menu. Click on "Delete program", and you will be asked to confirm this action.
You can save up to 5 personal programs in a non-streaming mode and up to 5 personal programs in iPhone streaming modes. No personal programs can be created when streaming DEX accessories.
Via the iPhone settings. Settings > General > Accessibility > Hearing Devices > tap on your hearing aids in DEVICES > Forget this device.
