Step-by-step guide for professionals
To sign up a REMOTE LINK to a specific client, click “REMOTE CARE (Sign Up)”. The hearing devices do not need to be connected.
Next, use the cable to connect the REMOTE LINK to your computer. Click “Register REMOTE LINK”.
Install the Widex REMOTE CARE app on the client’s phone. Download the REMOTE CARE app in the App Store or Google Play, and follow the steps shown on the screen.
Start the REMOTE LINK by pressing the button for five seconds. When the blue light starts flashing, the device is ready to be Bluetooth-paired with the phone.
Click on “REMOTE CARE” in the upper left corner. The REMOTE CARE window opens.
At the scheduled time, click “Join meeting”. The client’s video connection starts in the REMOTE CARE window when he/she joins the meeting.
Select “Connect” in COMPASS GPS, to connect to the hearing devices.REMOTE LINK is pre-selected as a programming device.
The hearing aid symbol under the REMOTE CARE window shows that the REMOTE LINK is searching for the hearing devices.
Disconnect the hearing devices and close COMPASS GPS as normal.The REMOTE CARE window will be left open to allow for final discussions such as scheduling a new meeting, saying goodbye, etc.
End the meeting by closing the REMOTE CARE window.
